Transport for London — Bus Action Plan

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TfL’s Bus Action Plan (2022) and the Mayor’s Transport Strategy (2018) emphasize the importance of bus stops and include action steps for implementing improvements. Priorities include improving the customer experience and inclusivity, safety and security, journey times, connectivity and decarbonization and climate change resilience.

This Design Guide defines requirements and guidance for bus stop areas, layouts and boarding. As of 2018, 95% of bus stops in London were wheelchair accessible. The Bus Action Plan recommends developing new bus station guidelines and upgrading bus stops with an inclusive design approach to support safety, comfort and accessibility. TfL first published Accessible Bus Stop Design Guidance in 2006 and updated the guidance in 2017. The Mayor’s Transport Strategy also emphasizes making bus stops more accessible by improving shelters, providing route information and connecting stops to other modes of transit. An additional recommendation addresses the use of green infrastructure at bus stops to add shade, manage drainage and help slow traffic, as well as bus stop bypasses, which manage the flow of pedestrian and cyclist traffic (referred to as floating bus stops in the United States).

Similar to Metro’s Women and Girls Governing Council, London has a Women’s Safety Program, which will include a communications campaign at bus stops and on buses “that emphasizes our zero-tolerance approach to sexual harassment.” Transport for London is also adding signage at stops with information on what to do in emergencies and how to report crimes.

View Plan

This tool is best used on desktops and laptops.

Step 2: Add your amenities to your bus stop

  • Click the “Amenity Library” button to open the Library:
    • Scroll through the Amenity Library on the right to drag and drop your chosen amenities or use the “Add” button.
    • You can add, move, rotate, scale, and delete any amenity. You can also add as many as you like.
    • NOTE: All amenities may not be appropriate for all sidewalk widths. Consider amenities like the Lean Bar for narrower sidewalks, whereas amenities such as Shelters are more appropriate for wider sidewalks.


Step 3: Save your design

  • Choose the “Finalize & Save” button, then fill out the brief Contact Form.
    • You’ll then be taken to a unique link to your design; keep it on file for viewing later at any time.

Using the Builder to design your bus stop

This tool is best used on desktops and laptops, and when the background image you choose below is viewed straight on

Step 1: Find your background image

  • via the map below on the left, you can go to the bus stop you wish to design, then drag the gold Google “Pegman” (in the map below, lower right corner) to where your bus stop is on the map, or
  • via the “Upload Background” button, you can upload an image of the bus stop from your local device (it works best if your image is square), then you’ll be taken to Step 2 right away, or
  • you can type in an address or street corner and city via the search field, then click the “Search” button and then drag the gold Google “Pegman” (in the map below, lower right corner) to the red location Pin.


NOTES: It’s possible Google hasn’t created a Street View for some bus stops. If this is the case for the bus stop you want to add amenities to, you may want to consider taking a smartphone photo of that bus stop and uploading it here via the “Upload Background” button (crop your image square). Per Google Street Map View compliance rules, it is not possible to edit the lighting or shading of a Google Street View background, so choose thoughtfully or upload your own image.

Once you have your chosen bus stop background on the right, select the “Design Bus Stop” button to go to the next screen to then add amenities.