San Francisco Municipal Transportation Agency (SFMTA) — Muni Forward

sfmta

SFMTA’s Muni Forward is a set of transit improvements packaged under one vision, which is used as a tool for communicating a broad set of improvements and defines the agency’s prioritization process.

In the early 2010s, SFMTA conducted an in-depth evaluation of the Muni system. Recommendations that emerged from this planning process focused on reliability, on-time performance, safer boardings, more user-friendly customer experiences, more accessible service and faster travel times. Many of these recommendations are now being implemented as part of Muni Forward, a set of projects and planning efforts focused on safety, speed and reliability. These efforts include reliability improvements such as red transit lanes and bus bulbs; real-time information; expansion of service; more Rapid lines; new vehicles and an emphasis on equity.

In 2014, SFMTA also adopted the Muni Service Equity Policy, which requires the development of a biannual Service Equity Strategy in conjunction with the SFMTA budget process. In each Service Equity Strategy document, SFMTA identifies neighborhoods with high concentrations of low-income households, minority residents, residents with disabilities and households without access to private vehicles. Metro already uses many of these metrics to identify EFCs but could consider adding criteria related to residents with disabilities. SFMTA uses data on on-time performance, service gaps, travel times to and from key destinations, crowding, capacity utilization and customer satisfaction to track service quality and identify specific improvements for each Equity Strategy neighborhood.

Starting in 2015, SFMTA began updating bus stops with new signage including route, accessibility information and self-powered solar lighting. In 2018, SFMTA announced plans to upgrade all 3,600 bus stops with these amenities.

View Program

This tool is best used on desktops and laptops.

Step 2: Add your amenities to your bus stop

  • Click the “Amenity Library” button to open the Library:
    • Scroll through the Amenity Library on the right to drag and drop your chosen amenities or use the “Add” button.
    • You can add, move, rotate, scale, and delete any amenity. You can also add as many as you like.
    • NOTE: All amenities may not be appropriate for all sidewalk widths. Consider amenities like the Lean Bar for narrower sidewalks, whereas amenities such as Shelters are more appropriate for wider sidewalks.


Step 3: Save your design

  • Choose the “Finalize & Save” button, then fill out the brief Contact Form.
    • You’ll then be taken to a unique link to your design; keep it on file for viewing later at any time.

Using the Builder to design your bus stop

This tool is best used on desktops and laptops, and when the background image you choose below is viewed straight on

Step 1: Find your background image

  • via the map below on the left, you can go to the bus stop you wish to design, then drag the gold Google “Pegman” (in the map below, lower right corner) to where your bus stop is on the map, or
  • via the “Upload Background” button, you can upload an image of the bus stop from your local device (it works best if your image is square), then you’ll be taken to Step 2 right away, or
  • you can type in an address or street corner and city via the search field, then click the “Search” button and then drag the gold Google “Pegman” (in the map below, lower right corner) to the red location Pin.


NOTES: It’s possible Google hasn’t created a Street View for some bus stops. If this is the case for the bus stop you want to add amenities to, you may want to consider taking a smartphone photo of that bus stop and uploading it here via the “Upload Background” button (crop your image square). Per Google Street Map View compliance rules, it is not possible to edit the lighting or shading of a Google Street View background, so choose thoughtfully or upload your own image.

Once you have your chosen bus stop background on the right, select the “Design Bus Stop” button to go to the next screen to then add amenities.