TransitCenter: From Sorry to Superb: Everything You Need to Know about Great Bus Stops

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This report by TransitCenter highlights the importance of well-designed, well-maintained bus stops in improving the overall transit experience and boosting ridership. Drawing from national data and case studies in five U.S. cities, the guide examines historical planning challenges and outlines best practices for bus stop design, placement, spacing and amenities. The report concludes with five action items to improve bus stops, with the goal of increasing equity, comfort and performance.

Key Takeaways

  • Improving bus stops with amenities like shelters, lighting and real-time information builds rider trust and minimizes perceived wait times.
  • Strategically consolidating bus stops can improve speed and reliability while allowing agencies to invest more in high-ridership, high-impact locations.
  • Clear leadership, dedicated funding and community engagement are essential for equitable and effective bus stop improvement programs.
View Guide

This tool is best used on desktops and laptops.

Step 2: Add your amenities to your bus stop

  • Click the “Amenity Library” button to open the Library:
    • Scroll through the Amenity Library on the right to drag and drop your chosen amenities or use the “Add” button.
    • You can add, move, rotate, scale, and delete any amenity. You can also add as many as you like.
    • NOTE: All amenities may not be appropriate for all sidewalk widths. Consider amenities like the Lean Bar for narrower sidewalks, whereas amenities such as Shelters are more appropriate for wider sidewalks.


Step 3: Save your design

  • Choose the “Finalize & Save” button, then fill out the brief Contact Form.
    • You’ll then be taken to a unique link to your design; keep it on file for viewing later at any time.

Using the Builder to design your bus stop

This tool is best used on desktops and laptops, and when the background image you choose below is viewed straight on

Step 1: Find your background image

  • via the map below on the left, you can go to the bus stop you wish to design, then drag the gold Google “Pegman” (in the map below, lower right corner) to where your bus stop is on the map, or
  • via the “Upload Background” button, you can upload an image of the bus stop from your local device (it works best if your image is square), then you’ll be taken to Step 2 right away, or
  • you can type in an address or street corner and city via the search field, then click the “Search” button and then drag the gold Google “Pegman” (in the map below, lower right corner) to the red location Pin.


NOTES: It’s possible Google hasn’t created a Street View for some bus stops. If this is the case for the bus stop you want to add amenities to, you may want to consider taking a smartphone photo of that bus stop and uploading it here via the “Upload Background” button (crop your image square). Per Google Street Map View compliance rules, it is not possible to edit the lighting or shading of a Google Street View background, so choose thoughtfully or upload your own image.

Once you have your chosen bus stop background on the right, select the “Design Bus Stop” button to go to the next screen to then add amenities.